Terms of Service

Welcome to RisingStar. By accessing or using our website, products, or services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

2. Description of Services

RisingStar provides high-brightness LCD display solutions, including sunlight-readable displays, outdoor digital signage, EV charging station displays, gas station displays, passenger information systems, and related products and services.

Our services include:

• Manufacturing and sale of industrial-grade LCD displays
• Custom OEM/ODM display solutions
• Technical support and consultation
• After-sales service and warranty support
• Online product catalog and inquiry system

3. Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use our services. By using our services, you represent and warrant that you meet this requirement.

4. Orders and Payment

4.1 Order Process

All orders are subject to availability and acceptance by RisingStar. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

4.2 Pricing

Prices are quoted in the currency specified on our website or in quotations. Prices are subject to change without notice. We reserve the right to adjust prices based on market conditions, material costs, or other factors. Final pricing will be confirmed in your order confirmation.

4.3 Payment Terms

Payment terms are as follows:

• Payment methods accepted: bank transfer, credit card, and other methods specified on our website
• Payment is due according to the terms specified in your order or contract
• Late payments may be subject to interest charges at the maximum rate permitted by law

5. Shipping and Delivery

• Shipping costs and delivery times will be provided at the time of order confirmation
• Delivery dates are estimates and not guaranteed unless explicitly agreed upon in writing
• Risk of loss transfers to you upon delivery to the carrier or your designated location
• We are not liable for delays caused by factors beyond our reasonable control, including but not limited to natural disasters, strikes, or customs clearance

6. Warranty and Returns

6.1 Product Warranty

RisingStar provides a limited warranty on our products as follows:

• Warranty period: As specified in the product documentation or sales contract (typically 1-3 years)
• Coverage: Defects in materials and workmanship under normal use
• Exclusions: Damage caused by misuse, accident, improper installation, unauthorized modification, or normal wear and tear

6.2 Return Policy

Returns are accepted only with prior authorization from our customer service team. Unauthorized returns will not be accepted. To initiate a return, please contact us within the warranty period with proof of purchase and a description of the issue.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of RisingStar or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

8. User Obligations

When using our website and services, you agree not to:

• Use our services for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems, networks, or data
• Interfere with or disrupt the integrity or performance of our website or services
• Use automated systems or bots to access our website without prior authorization
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

9. Limitation of Liability

To the maximum extent permitted by law, RisingStar and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or interruption of business
• Personal injury or property damage resulting from use of our products
• Any errors or omissions in our content or services

Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless RisingStar and its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of any third party

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, pandemics, or supply chain disruptions.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RisingStar is registered, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms shall first be resolved through good-faith negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration or the competent courts in our jurisdiction.

13. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Upon termination, all provisions that by their nature should survive termination shall remain in effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms you agree to when using specific services, constitute the entire agreement between you and RisingStar regarding our services and supersede all prior or contemporaneous communications.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

16. Contact Information

If you have any questions about these Terms, please contact us:

• Email: ai@risinglcd.com
• Phone: +86 15889469208
• Address: 5/F, Hengshou Technology Building, No.12, Area B, Shangcun Liantang Industrial Zone, Guangming District, Shenzhen, China